A disproportionate percentage of my life (and probably all of yours) has been spent managing the bad customer service offered by most companies, technology and otherwise. It's worth calling out a company that gets it right.​

I've had a Dropbox account for years, but I foolishly had the company convert my normal, free account into a Teams business account for a review two years ago for Macworld in which I looked at several cloud-storage options for businesses. I asked the PR folks if they could convert my account back later, and it didn't happen — I didn't follow up and forgot about it.

Recently, I received email that my account was expiring and I realized I need to take action. I guessed I was well above my 2 GB initial account size even with referrals and other upgrades that Dropbox offers. I can't accept free services or products except for testing,